FAQs

What do I do if I haven't received my order email?

Please check your spam/junk and make sure you add hello@pinyourthanks.org to your mail safe senders list.

What is “#PinYourThanks?”

So many people are going above and beyond the call of duty during this pandemic, whether they are carers, NHS workers, delivery drivers, teachers, community volunteers. Wouldn’t it be great if there was a way to thank them personally and, at the same time, raise money for good causes.

Pin Your Thanks is exactly that: an opportunity to give a stunning pin badge, designed by artists, celebrities and all-round ‘good eggs’, to someone deserving of special thanks. That person will receive a heartfelt token of appreciation – “The People’s Medal” as we like to call it – while deserving charities receive much-needed funds. Those of us giving a badge get a warm, fuzzy feeling inside.

Who is behind it?

We are just a group of unpaid volunteers, trying to do something nice. We wanted a way to show our appreciation and admiration, and thought other people would feel the same.

How did the idea come about?

Our founder, who was helping to organise a large volunteer group in South East London, wanted to find a way for people to say a personal and heartfelt thank you to those who have supported others during the pandemic.

How much are the pins?

The majority will be about £5 each, plus post and packaging. To see all of the countries in Europe we ship to and postage costs, have a look at our shipping policy. Some limited edition pins may be a little more expensive. Because of the volatile nature of the economy and supply chain, we have to reserve the right to change the prices at any time (but will try hard not to).

What charities will benefit?

NHS Charities Together and Volunteering Matters will receive all the remaining funds from sales of pin badges after all costs ( and any other fundraising activities).

20% of profits donated to Volunteering Matters, registered charity no. 291222 (England & Wales) and SC039171 (Scotland). 80% of profits donated to NHS Charities Together, registered charity no.1186569 (England & Wales)

How much will actually go to charity?

#PinYourThanks is a not-for-profit organisation. We are still working through the finer details but we are aiming to ensure as much as possible goes to charity.

For example, at present, we are forecasting around 45-50% of the price you pay for a standard pin going to the charities. We think that’s a really good number based upon the speed at which we have had to get the scheme going.

We will use volunteers wherever we can and ask partners and suppliers to minimise or remove profit. We will keep expenses to a minimum and pester people for free stuff. We will keep this information regularly updated and will always be entirely transparent about our finances which will be available for anyone to inspect via our website (as soon as we’ve produced our first accounts).

How can I buy my pin?

By heading to the Pin Your Thanks Pin Collection section of our website or follow our handy step-by-step guide. We accept most payment methods.

Do you pay yourselves a salary?

Nobody at #PinYourThanks receives a salary.

How long will it take for my pin to arrive?

We hope you will receive your pin within three weeks of ordering, if not sooner. Deliveries are not as reliable during the pandemic and we are dependent on suppliers, the postal system and our amazing fulfilment company.

Can pins be sent outside of the UK?

Yes. We can send pins to most of the EU. You can see our shipping zones in the shipping policy, and check our delivery costs.

Can I resell a pin?

No! That’s not really in the spirit of what we’re trying to do. The pins will be bought as a heartfelt token of thanks and appreciation for individuals. The pin should be a gift for a deserving person, not a vehicle to make a profit on. Our terms and conditions give further details.

Where are the pins made?

We use a UK supplier but the pins are mostly manufactured in China to help keep costs down and maximise funds raised. The factories have to pass strict auditing processes such as Sedex SMETA audits, BSCI, WRAP as well as UK auditing procedures alongside a strict modern slavery policy. Some of the more limited edition pins are made in the UK.

How did you pick your designers?

We approached a diverse range of public figures from all walks of life and from different backgrounds. Those chosen were the first to respond, so well done to them!

How much were they paid to design their pin badge?

Nothing. All our designers offered their time free of charge and do not receive any royalties or similar. Legends.

Did the celebrities really design their pins?

Yes, all the designers were totally involved in making their designs fabulous. Some of them drew/painted the whole thing. Some of them drew sketches and then worked with our designer to translate their drawings into designs that work for the pin badge manufacturing process. Finally, some of our designers came back with creative concepts and ideas which they then worked with our design team to realise.

What if I have an idea about someone who could design a pin?

Great! Post your idea on our social media channels and ask your friends to do the same. Make sure the person you have in mind takes notice!

Can I return my pin?

Our returns policy explains what you should do but unless it is damaged please think twice about returning a pin as we are trying to raise as much as possible for good causes and every return costs money.

I've received a gift card, what do I do with it?

You can keep the gift card code and enter it manually when ordering. This is easy, however, if you lose your gift card code, we will not be able to replace it.

Gift cards do have an expiry date so use them within six months please.

If you've received a gift card and it isn't working, contact us at hello@pinyourthanks.org and we'll get back to you with a solution as soon as possible.

I have a press or media enquiry; who should I contact?

Please email press@pinyourthanks.org and one of our PR team will get back to you as soon as possible.

How are we funded?

Through donations, the sale of pin badges, charity auctions and general fundraising initiatives.

What is a Company Limited by Guarantee?

Companies limited by guarantee are widely used for charities, community projects, clubs, societies and other similar bodies. Most guarantee companies are not-for-profit companies; that is, they do not distribute their profits to their members but either retain them within the company or use them for some other purpose.

How can I help?

You can help by purchasing a pin and making a gift of thanks! If you prefer you can also make a donation or offer to volunteer.

How can I get in touch?

Just drop us an email to hello@pinyourthanks.org, write to us at: #PinYourThanks, 89 Nunhead Lane, London, SE15 3QE or ping a thing to our socials:
Facebook
Instagram
Twitter

Registered address (do not use for returns):

PinYourThanks Limited
71-75 Shelton Street Covent Garden London WC2H 9JQ
Company Number: 12605056